One of the best security features on a Samsung Galaxy S9 or Galaxy S9 Plus is the Pin Password. Sometimes though it works too well and stops even yourself from being able to access the phone. Fortunately, with this article we will help you get back your smartphone with the top three best ways to access your forgotten password.
The downside to forgetting your password is that you will need to perform a hard reset. The problem with doing this method is that you will delete everything that is stored on your phone. Thankfully a lot of users have found that by doing this process they have fixed a wide range of problems. Just follow the guide below and you’ll have access to your phone again.
When you have forgotten your password there are three methods that can be used to bring access back to your phone. All you need to do is either erase everything or there is the option to temporarily change the current password. This can be done without having to know the current password. The three solutions available are:
- You can perform a factory reset (This will erase all your data)
- Another option is to change the password through Samsung’s ‘Find My Mobile’
- The final option is to change the password on the ‘Android Device Manager’
The factory reset steps for a Galaxy S9 or Galaxy S9 Plus consist of the following stages:
- Start by turning off your phone. This can be done by holding down the power button
- Now tap and hold the volume up, home and power button and only release them when a new menu appears. This will be the Recovery Mode Menu
- Next, you need to navigate to the Wipe Data/Factory Reset option. This can be done by navigating with the Volume Down and confirming with the power button
- You now need to reboot your Samsung S9 or S9 Plus into the normal running mode. This should be done when the factory reset finishes. To put the phone into normal mode use the Volume Down and Power key again to access the ‘Reboot System Now Option’
The Samsung Find My Mobile steps are:
- To begin you need to ensure your smartphone is registered with Samsung’s Service
- Now navigate to the ‘Find My Mobile’ Feature and use the Remote Controls that are provided
- Then you need to reset the password to a temporary one
- Next, unlock your smartphone screen with the new temporary password
- Finally, replace the temporary password that you set with a new one
The Android Device Manager steps are:
- To gain access to the Dedicated Lock Feature on your phone you should make sure that your Smartphone is registered with the Android Device Manager
- For this next step you need to use a computer for access to the Android Device Manager Service. For the next step, use the internet browser
- Login with your credentials to access your account and be sure to select the Galaxy S9 or S9 Plus from the screen
- Now select a feature called ‘Lock & Erase’. This will allow you to enable it right away
- You should then navigate through the steps suggested until you create a new temporary password
- Lastly, use the new temporary password to gain access to your phone and then set up a new, permanent password that you can remember
By now you should hopefully have full access to your Samsung S9 or S9 Plus. Unfortunately, if you are still having a problem accessing your phone or that the above ‘Find my Mobile’ guide or ‘Android Device Manager’ Guide wasn’t available to you, then your only option is to do a factory hard reset.
If you are still not happy erasing the content from your Samsung Galaxy S9 or S9 Plus, then our only other solution is to try another software version and only then if that fails, erase the data. If there’s anything we can help you with for the guide, drop us a message and we’ll get back with personalized advice for you.